1 in 3 residents not satisfied with council housing service - Simon Hughes

1 in 3 residents not satisfied with council housing service


One in every three Southwark Council tenants and leaseholders is dissatisfied with the housing service they receive from the borough – with no improvement since last year.

Questions from Liberal Democrat councillors show that overall satisfaction with the landlord services the Council provides is just 65%. 

Only 61% of Southwark tenants and leaseholders are happy with the overall quality of their homes, while one in three believes that they do not get value for money from their rent or service charge.  35% of residents are not satisfied with the repairs and maintenance service with over 3,000 complaints up to November 2014 about the service.

Liberal Democrat Housing Spokesperson, Councillor Ben Johnson, said:

“The Council’s latest housing complaints figures are staggeringly bad.

“Complaints are up in nearly every part of the borough and overall they have more than doubled in the time since Labour took control of the council – and these figures are not even for the whole year yet.

“Even the Cabinet Member admitted in his response that the housing repairs contractors are not up to scratch and that the Council’s major works programme has upset a lot of tenants and leaseholders.

“Liberal Democrats are fighting for better housing in Southwark.  It is not good enough for the Council to just talk about building new council homes over the next thirty years. 

“It’s clear they are having problems even managing the homes they have currently.  They need to focus on getting the basics right and giving the borough’s tenants and leaseholders the housing services they deserve.”


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